FAQs
🐾 Ordering & Products
Q: How do I place an order?
A: Browse the VitelBoost store, select your pet accessory, add it to your cart, and complete checkout using our secure payment system.
Q: What types of pet products do you sell?
A: VitelBoost offers carefully selected pet accessories for dogs and cats. Product pages include full descriptions, sizing details, and care instructions.
Q: What if a product is out of stock?
A: Out-of-stock items are clearly marked. You may contact us to receive restock updates or alternative recommendations.
Q: Can I cancel or change my order after placing it?
A: Orders can only be modified or canceled before they are processed or shipped. Contact us immediately after placing your order.
🚚 Shipping & Delivery (United States)
Q: Do you ship within the United States?
A: Yes. VitelBoost ships to all 50 U.S. states.
Q: How long does shipping take?
A:
• Processing time: 1–2 business days
• Delivery time: 3–7 business days within the U.S.
Tracking information is emailed once your order ships.
Q: What if my order arrives damaged, missing, or incorrect?
A: Contact us within 48 hours of delivery with clear photos of the issue, and we’ll resolve it as quickly as possible.
💳 Payments
Q: What payment methods do you accept?
A: We accept major Debit and Credit Cards. Additional payment options may be added in the future.
Q: Is my payment information secure?
A: Yes. All transactions are protected with industry-standard encryption and secure checkout technology.
Q: What currency will I be charged in?
A: All U.S. orders are charged in USD ($).
🔁 Returns, Refunds & Exchanges (U.S. Policy)
Q: What is your return policy?
A: Returns are accepted within 7 days of delivery if the item is unused, undamaged, and in its original packaging.
For hygiene and safety reasons, certain pet items may be non-returnable unless defective.
Q: How long do refunds take?
A: Once the returned item is received and inspected, refunds are processed within 5–10 business days to the original payment method.
Q: Do you offer exchanges?
A: Exchanges are available only for defective or damaged items. For other changes, please return the item and place a new order.